Below Information is also part of our Terms and Conditions (Point 11)

1 The customer agrees to abide by the list of prohibited items provided by us and our agents and that he/she will not attempt to send any goods contained in this listing. The combined lists are not exhaustive and fillabox.ae retain the right to add any item to this list in keeping with the circumstances prevailing at the time.

2 You agree you will not send anything which may be construed as illegal in any way e.g. prohibited or stolen items. If you are unsure if an item may be prohibited contact us before sending.

3 We will not accept or deal with goods such as; precious stones, jewellery, antiques, pictures, human remains, livestock, pets, plants, glass, keys, liquids, pastes, personal documents (including passports & tickets), gels or porcelain. Should any Customer nevertheless deliver any such goods to us or cause us or our agents to handle or deal with any such goods we shall be under no liability whatsoever for or in connection with such goods howsoever arising.

4 Except following instructions previously received in writing and accepted by us, we will not accept or deal with goods of a dangerous or damaging nature, nor with goods likely to harbour or encourage vermin or other pests, nor with goods liable to taint or affect other goods. If such goods are accepted pursuant to a special arrangement and then in our opinion they constitute a risk to other goods, property, life or health, we shall where reasonably practicable contact the Customer, but reserve the right at the expense of the Customer to remove or otherwise deal with the goods.

5 Customers are not allowed to pack or ship prohibited items as listed below:-

• Aerosols or any other pressurised containers;
• Liquids, Pastes and Gels of any type;*
• Toner Cartridges;
• Loose Batteries & Power Banks;
• No more than ONE device containing a lithium battery in line with our battery policy OR when shipping to / from Australia or China, NO device containing any kind of battery;
• Animals and Animal products;
• Firearms and firearm parts, ammunition, explosives, weapons (including imitations of same);
• Flowers and plant products;
• Human remains or ashes;
• Medical samples;
• Items that require a temperature controlled environment;
• Pornography;
• Prescription drugs and pharmaceutical products;
• Tobacco;
• Religious Artefacts;
• Foodstuffs, perishable, animal origin and controlled food articles and beverages including, but not limited to: Fruit & vegetables, dairy products (including dried products containing dairy such as protein powder), meat, fish, nuts, seeds, wine, beer, spirits and champagne; or
• Packages that are wet, leaking or emit an odour of any kind;
• Valuables and high value items including but not limited to antiques, paintings, jewellery, precious stones and electrical equipment (see 11.6 regarding low value electrical equipment);
• Cash or other forms of tradeable currency;
• Credit cards;
• Passports or other confidential personal documentation;
• Irreplaceable items;
• Other Dangerous / hazardous goods;
• Counterfeit goods;
• Other illegal or restricted goods.

For international carriage there may be additional prohibited items specified by the country of origin and/or destination. The Company may at its sole discretion refuse to carry other items not listed here.

6 Low value electrical and other non standard excess baggage items (excluding those included at 11.5 on the prohibited list) may be sent at the owner’s risk, should any customer deliver any such goods to us or cause us or our agents to handle or deal with any such goods we shall be under no liability whatsoever for or in connection with such goods howsoever arising. If you send such items you agree to package them appropriately for courier travel in line with manufacturer instructions and section 6 of these terms.

7 If you include prohibited items your shipment will not be loaded to an aircraft and will be returned to you.

No refund will be provided for shipments returned under these circumstances and a AED250 security processing fee will be due before your shipment can be recollected. In some cases your shipment could also be seized and action taken against you by the FAA or other authorities.

It may seem over the top that an aerosol would cause the return of your luggage, however in the past faulty aerosols, lithium batteries and flammable liquids have resulted in serious security alerts and as such the aviation authorities have imposed a zero tolerance policy on the inclusion of such items in unaccompanied luggage. While Ship Now has no control over the international aviation security protocols, we are committed to ensuring a safe and secure environment for all involved and require our customers to comply fully with the regulations. This information is clearly displayed during the booking process, in our pre collection security email, in the packing advice selections made prior to accessing labels and elsewhere.